Efficient printing on the horizon
To the Editors:
The main point of the editorial, "Headaches in H-L," is correct: the print management software recently installed on first floor printers in H-L was releasing print jobs too slowly, leading to frustration. For this reason, the Library disabled the software even before the editorial was published. The print release stations will not be reconnected until spring semester to give library and IT staff adequate time to solve the printing problems experienced last week.
We understand how critical reliable print services are to students' academic work. Print management software was installed in the H-L electronic classroom and on the first floor and will be installed on other public printers campus-wide to enable IT to determine the types and numbers of printing resources that are needed to meet student needs, as well as to eliminate uncontrollable printing of unwanted documents. Since the installation of the print management software, anecdotal evidence indicated that the software was successfully limiting printing to jobs that were actually wanted. IT and the library are committed to engaging in "green" practices. This past weekend, after the print management software was disabled, printing rates escalated, resulting in the use of eight printer cartridges over the weekend at a per unit cost of $103 for a total cost of $824. We look forward to reinstallation of the software and to its functioning smoothly and efficiently.
Sherrie S. Bergman
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